Returns & Refunds policy

Return Merchandise Authorization (RMA) Policy Updated: 02/19/2026

1. Overview

Our goal is to ensure customer satisfaction while maintaining efficient return procedures. This Return Merchandise Authorization (RMA) Policy outlines the conditions, process, and requirements for returning products purchased from our company.

All returns require prior authorization. Products returned without an approved RMA number may be refused.

If you purchased an item from our 3rd party platform store (Amazon, eBay, or Walmart) all returns are handled under the terms and conditions for refunds at those sites. Policies are displayed on the store listings of the products. Not all store sites allow returns or refunds. You should check carefully before making a purchase.

2. Eligibility for Returns

Products may be eligible for return under the following conditions:

• Return request is submitted within 30 days of delivery

• Item is defective, damaged, or incorrect

• Item is unused and in original packaging (for non-defective returns)

• Proof of purchase is provided

The following items are not eligible for return:

• Final sale or clearance items

• Customized or special-order products

• Items returned without RMA authorization

• Products damaged due to misuse, negligence, or unauthorized modification

3. How to Request an RMA

To initiate a return:

1. Contact Customer Support at [support@email.com]

2. Provide:

   • Order number

   • Product name/SKU

   • Reason for return

   • Photos (if damaged or defective)

3. If approved, you will receive:

   • An RMA number

   • Return instructions

   • Return shipping address

RMA numbers are valid for 14 days from the date of issue.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to:

  • Defective product

  • Shipping damage

  • Incorrect item sent

• We recommend using a trackable shipping method.

• We are not responsible for lost or damaged return shipments.

5. Inspection & Processing

• Returns are inspected within 5–7 business days of receipt.

• Items must match the approved RMA request.

• If approved, refund or replacement will be processed within 5 business days.

6. Refunds

Refunds will be issued:

• To the original payment method

• For the product purchase price only (shipping fees are non-refundable unless due to our error)

Processing time may vary depending on your financial institution.

7. Restocking Fees

A restocking fee of up to 15% may apply to:

• Non-defective returns

• Opened products

• Bulk or wholesale orders

Restocking fees will be deducted from the refund amount.

8. Damaged or Defective Items

If your item arrives damaged:

• Report within 5 days of delivery

• Provide clear photos of:

  • The damaged item

  • Packaging

  • Shipping label

Failure to report within the required timeframe may result in denial of claim.

9. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact Customer Support to initiate the RMA process.

10. Warranty Claims

If the product includes a manufacturer warranty beyond the return window, customers may need to contact the manufacturer directly.

11. Refused Shipments

Orders refused at delivery may be subject to:

• Return shipping charges

• Restocking fees

12. Policy Changes

We reserve the right to modify this RMA Policy at any time without prior notice.